Effective Date: July 21, 2026

Last Updated: July 21, 2026

Welcome to Slow Hour (“Website,” “Brand,” “we,” “us,” or “our”), accessible at info@slowhour.in and operated from IS-130, Shastri Nagar, Meerut 250004, Uttar Pradesh, India.

These Terms and Conditions (“Terms,” “Terms of Service”) govern your access to and use of our Website, mobile applications, and online retail services. By accessing, browsing, creating an account, or placing an order on our Website, you (“User,” “Customer,” or “You”) agree to be bound by these Terms, along with our Privacy Policy, Shipping & Delivery Policy, and Return & Exchange Policy.

If you do not agree with any part of these Terms, you must discontinue using the Website immediately.

1. Eligibility to Use

By using this Website, you represent and warrant that:

  • You are at least 18 years of age or possess legal authority under Indian law to enter into a binding contract.
  • If you are under 18, you are accessing the Website under the direct supervision of a parent or legal guardian who agrees to be bound by these Terms.
  • All information provided during account creation or checkout is truthful, accurate, and complete.

2. Account Registration & Security

  • To access certain features or make purchases, you may be required to register an account.
  • You are solely responsible for maintaining the confidentiality of your account password and restricting access to your computer/device.
  • You agree to accept full responsibility for all activities that occur under your account.
  • Slow Hour reserves the right to suspend, terminate, or refuse service to any account at its sole discretion without prior notice if fraudulent or suspicious activity is detected.

3. Product Details, Sizing & Color Disclaimer

  • Product Descriptions: We make every effort to display the colors, textures, and fabric details of our restwear as accurately as possible. However, actual colors may vary depending on screen resolutions, display settings, and digital photography lighting.
  • Hand-crafted Variations: Our garments may utilize natural drapes, delicate laces, or custom-dyed fabrics; minor variations in stitching or shade are inherent to slow craftsmanship and are not deemed defects.
  • Sizing: Sizing guides are provided for reference only. Please consult our fit guide prior to purchase to ensure accurate fit.

4. Pricing & Orders

  • Pricing Currency: All prices displayed on the Website are in Indian Rupees (INR) and are inclusive of applicable Goods and Services Tax (GST), unless stated otherwise.
  • Price Changes: Prices and product availability are subject to change without prior notice.
  • Order Acceptance: Receipts of an order confirmation email does not signify our final acceptance of your order. Slow Hour reserves the right to accept, reject, or limit order quantities at any time after receipt for reasons including, but not limited to:
    • Unavailability of stock or raw materials.
    • Errors in product information or pricing.
    • Incomplete shipping addresses or suspected credit/payment fraud.
  • If an order is canceled after your payment has been processed, the full amount will be refunded to your original payment method.

5. Payments & Transaction Security

  • We accept payments via UPI, Credit Cards, Debit Cards, Net Banking, digital wallets, and Cash on Delivery (COD) (subject to serviceability).
  • All online transactions are routed through certified, encrypted, PCI-DSS compliant payment gateways. Slow Hour does not store your complete card details or UPI PINs.
  • Cash on Delivery (COD): COD orders require phone or SMS verification prior to dispatch. We reserve the right to disable COD for accounts with a history of repeated unaccepted or refused deliveries.

6. Intellectual Property Rights

  • All content present on this Website—including logos, trade names (“Slow Hour”), brand marks, photography, text copy, graphic designs, icons, video clips, and website layout—is the exclusive intellectual property of Slow Hour and protected under Indian and international copyright and trademark laws.
  • You are granted a limited, non-exclusive, non-transferable license to access the Website for personal, non-commercial shopping purposes only.
  • You may not copy, reproduce, modify, distribute, republish, download, or commercially exploit any content from this Website without prior written consent from Slow Hour.

7. Prohibited Uses of the Website

When using the Website, you strictly agree not to:

  • Use the Website for any fraudulent, unlawful, or unauthorized purpose.
  • Introduce viruses, malware, trojans, or malicious code that damages or disrupts the Website’s infrastructure.
  • Scrap, crawl, or data-mine any information or product catalog using automated bots.
  • Post or transmit defamatory, abusive, obscene, or threatening comments or reviews.
  • Impersonate any individual, brand representative, or entity.

8. User Comments, Feedback & Submissions

Any reviews, feedback, or suggestions submitted to Slow Hour (via website, email, or social media) become the property of Slow Hour. We reserve the right to use, publish, edit, or reproduce your comments for promotional or marketing purposes without compensation or obligation to you.

9. Third-Party Services & External Links

Our Website may contain links to external third-party websites or services (e.g., payment gateways, courier tracking portals, social media platforms). Slow Hour has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party services.

10. Limitation of Liability & Warranties

  • The Website and all products are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including merchantability or fitness for a particular purpose.
  • To the fullest extent permitted by applicable law, Slow Hour, its directors, employees, or affiliates shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from:
    • Your access to or inability to access the Website.
    • Any delayed shipments caused by courier partners or natural disruptions.
    • Errors or omissions in website content.
  • Our maximum aggregate liability for any claim arising from a product purchase shall not exceed the actual purchase price paid by you for that specific order.

11. Indemnification

You agree to indemnify, defend, and hold harmless Slow Hour, its owner, officers, employees, suppliers, and partners from and against any claims, damages, losses, liabilities, costs, or legal fees resulting from your violation of these Terms, misuse of the Website, or infringement of any third-party rights.

12. Force Majeure

Slow Hour shall not be held liable or deemed in breach of contract for any delay or failure in performance resulting from events beyond our reasonable control, including acts of God, floods, fires, epidemics, courier strikes, government restrictions, transport disruptions, or cyber-attacks.

13. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes, claims, or legal actions arising out of or relating to these Terms or your purchase shall be subject to the exclusive jurisdiction of the courts located in Meerut, Uttar Pradesh, India.

14. Changes to Terms and Conditions

We reserve the right to update or modify these Terms at any time without prior individual notice. The updated version will be posted immediately on the Website with a revised “Last Updated” date. Continued use of the Website after any modifications constitutes acceptance of the new Terms.

15. Customer Care & Nodal Contact Information

For any questions regarding these Terms & Conditions, order support, or legal inquiries, please contact us:

  • Brand Name: Slow Hour
  • Physical Address: IS-130, Shastri Nagar, Meerut 250004, Uttar Pradesh, India
  • Support Email: info@slowhour.in
  • Customer Support Phone: +91 7902020229
  • Operational Hours: Monday – Saturday | 10:00 AM – 6:00 PM IST