Effective Date: July 21, 2026

Last Updated: July 21, 2026

At Slow Hour (“Brand,” “we,” “us,” or “our”), operated from IS-130, Shastri Nagar, Meerut 250004, Uttar Pradesh, India, we aim to make the journey of receiving your restwear as calm, seamless, and transparent as the garments themselves.

This Shipping & Delivery Policy outlines our order handling, dispatch schedules, transit timelines, and delivery terms for all orders placed through our website (info@slowhour.in).

1. Shipping Coverage & Destination

  • Pan-India Delivery: We deliver across major metros, Tier-1, Tier-2, Tier-3 cities, and regional pincodes across India through our network of premier logistics and express courier partners.
  • International Shipping: At present, Slow Hour accepts and delivers orders within India only. International shipping capabilities will be announced in upcoming collection phases.

2. Order Processing & Dispatch Timelines

  • Processing Time: All orders are processed, packed, and quality-checked at our central facility within 1 to 2 business days (Monday to Saturday, excluding national holidays) from the date of payment confirmation or COD verification.
  • Hand-crafted or Made-to-Order Pieces: Select limited-edition garments or tailored collections requiring hand-finished details may take 3 to 5 business days for dispatch. Specific dispatch notices will be highlighted on the product page where applicable.
  • Cut-Off Times: Orders placed on Sundays or public holidays will begin processing on the following business day.

3. Delivery Timelines & Estimates

Once dispatched from our facility, estimated delivery times vary by destination:

Destination / LocationEstimated Delivery Window
Metro Cities (Delhi-NCR, Mumbai, Kolkata, Bengaluru, Hyderabad, Chennai)2 – 4 Business Days
Tier-1 & Tier-2 Cities3 – 5 Business Days
Rest of India & Remote PIN Codes5 – 8 Business Days

Please note: Delivery timelines are estimates and may be subject to minor delays due to inclement weather, public holidays, regional restrictions, or courier operational bottlenecks beyond our reasonable control.

4. Shipping Charges & COD Fees

  • Standard Pre-paid Shipping: We offer Complimentary Free Shipping across India on all pre-paid orders (UPI, Cards, Net Banking) above ₹1,999.
  • Flat Rate Shipping: For pre-paid orders below ₹1,999, a nominal flat shipping fee of ₹99 is applied at checkout.
  • Cash on Delivery (COD):
    • COD is available for select pin codes across India for order values up to ₹10,000.
    • A non-refundable COD handling charge of ₹100 applies to all COD transactions to cover physical cash handling and verification.
    • All COD orders are subject to mandatory phone or OTP verification prior to dispatch.

5. Order Tracking & Real-Time Updates

  • As soon as your parcel is packed and handed over to our courier partner, you will receive an Order Confirmation & Tracking Link via SMS, WhatsApp, and email (sent to the contact details provided at checkout).
  • You can use the provided tracking ID on our logistics partner’s portal to view real-time updates on your shipment’s progress.

6. Undelivered Parcels, Incorrect Addresses & Re-attempts

  • Address Accuracy: Customers are responsible for providing complete and accurate shipping addresses (including house number, street name, landmark, and correct 6-digit PIN code) along with an active phone number (+91).
  • Delivery Attempts: Our courier partner will attempt delivery up to 3 times. If the customer is unavailable, reachable phone numbers fail to connect, or delivery is refused without valid cause:
    • The package will be marked as non-deliverable and returned to our origin facility (Return to Origin / RTO).
    • For reshipment of returned parcels due to incorrect address or customer unavailability, an additional re-shipping fee of ₹150 will be applicable before the order is re-dispatched.

7. Damages, Lost Transit & Missing Items

We take utmost care in packaging your restwear in sealed, tamper-evident boxes or mailers.

  • Outer Package Tampering: If you notice that the courier bag or outer box is damaged, opened, or tampered with at the time of delivery, do not accept the package. Request the courier executive to write “Refused due to tampering” and contact us immediately.
  • Transit Damages or Missing Items: If you receive a box that appears intact but find a damaged or missing item inside:
    • You must report the issue to us within 48 hours of delivery by emailing info@slowhour.in or calling +91 7902020229.
    • A clear, continuous unboxing video (showing the unopened package seal, outer shipping label, and opening of the parcel) is mandatory to initiate a investigation and replacement claim with our courier partners.

8. Split Shipments

If your order contains multiple items with different processing times or stock locations, items may occasionally be shipped in separate parcels. You will receive individual tracking IDs for each package at no extra charge.

9. Contact Us for Shipping Support

For any questions, shipping inquiries, or updates regarding your parcel, please connect with our care team:

  • Brand Name: Slow Hour
  • Address: IS-130, Shastri Nagar, Meerut 250004, Uttar Pradesh, India
  • Email: info@slowhour.in
  • Phone: +91 7902020229
  • Support Hours: Monday – Saturday | 10:00 AM – 6:00 PM IST