Effective Date: July 21, 2026

Last Updated: July 21, 2026

At Slow Hour (“Brand,” “we,” “us,” or “our”), operated from IS-130, Shastri Nagar, Meerut 250004, Uttar Pradesh, India, we craft every garment with intentional care, using premium modal satins, natural crepes, and delicate linings designed to feel weightless and restorative.

We want you to love your restwear. If a garment does not fit as expected or meet your standards, we offer a hassle-free return and exchange process under the terms outlined below.

1. Return & Exchange Window

  • 7-Day Return & Exchange Period: You may request an exchange or return for eligible items within 7 days from the date of order delivery as confirmed by our courier tracking.
  • Requests initiated after 7 days from delivery will not be eligible for return, exchange, or store credit.

2. Hygiene & Item Condition Eligibility

Due to the intimate and personal nature of restwear, sleepwear, and loungewear, all returned items must strictly meet our quality and hygiene guidelines:

  • Unworn & Unwashed: Items must be in their original, unused, unwashed, and unaltered condition.
  • Original Tags & Packaging: All original brand tags, fabric care labels, satin ribbons, and protective packaging/boxes must remain attached and intact.
  • No Stains, Odors, or Perfumes: Garments displaying makeup marks, deodorant stains, body odors, strong perfume fragrances, or pet hair will be rejected upon quality inspection and shipped back to the customer at the customer’s expense.

3. Non-Returnable & Final Sale Items

To maintain product integrity and hygiene, the following items are strictly non-returnable and non-refundable:

  • Clearance / Final Sale Collections: Items purchased during special archive sales, deep markdown events, or clearance drives explicitly marked “Final Sale.”
  • Customized or Made-to-Order Items: Any garment tailored to custom measurements or modified upon customer request.
  • Lingerie & Intimate Slips: Select delicate inner slips or intimate garments specified as non-returnable on their respective product pages.
  • Free Promotional Gifts / Gift Cards: Promotional giveaways, complimentary accessories, or digital gift cards.

4. Size & Style Exchanges

  • First Exchange Free: We offer 1 complimentary size or style exchange per order across serviceability PIN codes in India.
  • Subsequent Exchanges: If you require a second size exchange for the same order, a nominal reverse logistics charge of ₹150 will apply.
  • Price Difference:
    • If exchanging for a higher-priced item, the balance difference must be paid online prior to dispatch.
    • If exchanging for a lower-priced item, the excess amount will be issued as a Slow Hour Store Credit (valid for 12 months).

5. Refund Policy & Options

If you choose to return an eligible item for a refund rather than an exchange, refunds are processed as follows:

  • Pre-paid Orders: Refunds will be credited back to the original payment method (UPI, Credit/Debit Card, Net Banking) used during checkout.
  • Cash on Delivery (COD) Orders: Refunds for COD orders are issued exclusively via Bank Account Transfer (NEFT/IMPS) or UPI ID provided by the customer during the return request initiation. (Note: COD handling fees of ₹100 are non-refundable).
  • Store Credit Option: You may also opt to receive your refund as a Slow Hour Digital Store Credit, which carries a 12-month validity and can be redeemed across future collections.

6. Return Pickup & Shipping Process

A. Reverse Pickup Service

  • We provide reverse door-step pickup across most PIN codes in India through our logistics partners.
  • Our courier partner will make up to 2 pickup attempts. Please ensure the item is securely packed in its original packaging box/mailer.

B. Self-Shipment (For Non-Serviceable PIN Codes)

  • If your location is not covered under our reverse pickup network, our customer care team will request you to self-ship the package via a reliable courier service (e.g., India Post Speed Post, Blue Dart, DTDC).
  • Upon receiving the package and parcel receipt, we will reimburse you up to ₹100 as store credit toward your shipping costs.

7. Damaged, Defective, or Incorrect Items

We inspect every piece carefully prior to packing. However, in the rare event that you receive a damaged, defective, or incorrect garment:

  1. Notify us within 48 hours of delivery at info@slowhour.in or WhatsApp/Call +91 7902020229.
  2. Provide your Order ID along with clear photos and a brief unboxing video highlighting the issue or defect.
  3. Once verified, we will arrange an immediate free pickup and dispatch a brand-new replacement or offer a full refund, including any original shipping fees.

8. Step-by-Step Return / Exchange Guide

  1. Initiate Request: Email our care team at info@slowhour.in or call +91 7902020229 with your Order Number (e.g., #SH-1024) and reason for return/exchange.
  2. Quality Review: Our team will review your request within 24 to 48 business hours and share approval along with reverse pickup instructions.
  3. Packaging: Place the unworn garment with tags intact back in its original protective packaging and seal it securely.
  4. Inspection & Processing: Once the returned parcel reaches our facility, it undergoes a mandatory Quality Inspection (QC) within 2 business days.
  5. Completion: Upon QC approval, your exchange shipment will be dispatched or your refund will be processed within 5 to 7 business days.

9. Contact Us for Returns Support

  • Brand Name: Slow Hour
  • Entity Address: IS-130, Shastri Nagar, Meerut 250004, Uttar Pradesh, India
  • Returns & Care Email: info@slowhour.in
  • Customer Support Phone: +91 7902020229
  • Operational Hours: Monday – Saturday | 10:00 AM – 6:00 PM IST